Privacy Policy

Welcome to our Services and thank you for joining us. We at The Special Needs Specialist have high regard for your privacy and want you to understand how we collect, use and disclose information about you. This Privacy Policy covers our data collection practices and details your rights to access, correct, or restrict our use of your personal information.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the The Special Needs Specialist website, or related services (the “Services”).
By using the Services, you consent to the terms of this Privacy Policy. You should not use the Services if you don’t comply with this Privacy Policy or any other agreement that governs your use of the Services.

INFORMATION WE COLLECT

Information you provide to us
We may collect different information from or about you depending on how you use the Services. Below are some examples to help you better understand the information we collect.
When you create an account and use the Services, including through a third-party platform, we collect any information you provide directly, including:

  • Account Information: To use the The Special Needs Specialist Services and platform, it is necessary for the user to create an account. When you create or update your account, we collect and store the information you provide, like your name, email address, password, and other information as required.
  • Payment Information: You can link your card details, or other payment channels to the Services to pay bills. For security reasons, The Special Needs Specialist does not collect or store sensitive bank account information. The collection, use, and disclosure of your payment and billing data is subject to the privacy policy and other terms of your payment service provider.
  • Communication and support: If you reach out to us for support or to report certain problems (notwithstanding if you have created an account), we collect and store your contact information, messages, and other information about you such as your name, email address, location, operating system, IP address, and any other information you provide or that we collect through automated means (which we cover below). We use this information to respond to you and research your question or concern, in compliance with this Privacy Policy.

Information we collect through automated means
When you access the Services (including browsing courses), we collect certain information through automated means. Such information includes:

  • System Information: Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser type, browser language, domain and other systems data, and platform types (“System Information”).
  • Usage Information: Usage statistics about your interactions with and navigations on the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Information”).

 

Cookies and Data Collection Tools

As explained in our Cookie Policy, The Special Needs Specialist and its service providers (such as Google Analytics and though party advertisers) engage the use of server logs and automated information collection tools such as tags, cookies, customized links, scripts, browser or device fingerprints, and web beacons (collectively referred to as “Data Collection Tools”) when you access the website and use the Services. These Tools track and collect certain Usage and System Data automatically when you access the website and use the Services. In certain situations, we connect information gathered with the aid of Data Collection Tools to other information that we collect according to this Privacy Policy.

We use cookies (which are small files that the website sends to your device to uniquely identify your device or your browser or to store certain information in your browser) for cases such as analysing your navigation on and use of the Services, saving your preferences, personalizing your experience, simplifying your access to the services and recognizing when you return.
Web beacons (small objects that allow us to measure the actions of users and visitors using the Services) are used for identifying whether a page was visited, whether an email was opened and to check the efficiency of advertisements by excluding current users from specific promotional messages.

How We Use Your Information

We use the information we collect through your use of the Services to:

  • Process your requests and orders for certain courses, specific services, products, features or information;
  • Communicate with you concerning your account by:
  • Replying to your inquires, questions and general concerns;
  • Sending you timely administrative messages and information, including messages from teaching assistants and instructors, notification about updates to our agreement and changes to our Services;
  • Manage your account preferences;
  • Solicit feedback from users;
  • Improve the Services’ technical functionality, which includes troubleshooting and issue resolution, securing the Services against fraud and abuse;
  • Administer and analyse surveys and promotions managed or sponsored by The Special Needs Specialist;
  • Enhance our Services and develop new products, features and services;
  • Advertise our Services on third party websites and applications;
  • As permitted or mandated by the law; or
  • As we, in our exclusive discretion, determine to be necessary to ascertain the safety or integrity of our users, employees, third parties, the general public, or our Services.

Information Sharing

We may disclose your information with third parties under the following circumstances or as described in this Privacy Policy:

  • With Contractors, Service Providers, and Agents: We will disclose your personal information to third party service providers who perform certain services on our behalf. These services may include payment processing, data analysis, advertising and marketing services (including redirected advertising), email and hosting services, and customer support. These service providers may have access to your personal information and are mandated to use it strictly as we direct, to provide the requested services.
  • With Business Partners: We have a binding contract with other websites and platforms to distribute our Services and drive traffic to The Special Needs Specialist. Depending on your location, we may share your information with these business partners.
  • With Data Enrichment Services and Analytics: As part of our use of third-party data enrichment services and analytics tool (such as Google Analytics), we will disclose certain contact information, Account information, Usage data, System data or de-identified data as required. This is to communicate with you in a more effective and personalised manner.
  • For Legal Compliance and Security: We may disclose your information to third parties if, in our sole discretion, we have a good faith belief that the disclosure is:
  • Required or permitted by law;
  • Mandated as part of governmental, judicial or legal inquiry, proceeding, or order;
  • Considerably necessary as part of a valid warrant, subpoena or any other legally valid request;
  • Considerably essential to enforce our Terms and Conditions, Privacy Policy and other binding contracts;
  • Necessary to prevent, detect, or address fraud, misuse, abuse, a potential breach of law (or guideline, rule or regulation), or technical or security issues;
  • Considerably necessary as determined by our exclusive discretion to protect against pending harm to the rights, safety, or property of The Special Needs Specialist, our employees, users, members of the general public, or our Services; or
  • We may also share your personal information with our legal advisors and auditors to access our disclosure obligations and rights according to this Privacy Policy.
  • During a change in management: If The Special Needs Specialist is involved in a business transaction such as acquisition, merger, corporate divestiture, or dissolution (such as bankruptcy), or a sale of all or some aspects of its assets, we may disclose, share or transfer all of your information to the successor organization during the transaction or in contemplation of a transaction (inclusive of due diligence).

Information Security

The Special Needs Specialist takes considerable security measures to protect our Services and platform against unauthorised access, disclosure, alteration or destruction of your personal information that we collect and store. These security measures are dependent on the type and sensitivity of the information. Despite the security measures, no internet system can be completely secured; in this regard, we cannot ascertain that communications between you and The Special Needs Specialist, the Services and any information you provided to us in connection with the information we collect through the Services will be completely free from unsolicited access by third parties.

Your password is an important component of our security system, and it is your sole responsibility to keep it safe. You should not share your password with any third party, and if you believe that your password or account has been compromised, you are advised to change it immediately and contact us through our email address for any concerns you may have.

Your Rights

You have certain rights concerning the use of your personal information, including the ability to opt out of cookies, promotional emails, and collection of certain information by analytics providers. You can terminate or update your account from within our services; you can also contact us for individual rights about your personal information. Parents who believe we have unintentionally collected personal information from their underage child should contact us for help in deleting such information.

Modifications of This Privacy Policy

We may update this Privacy Policy document from time to time, according to our sole discretion. If we make any material changes to it, we will send a notification to you via your email address, or through a notification posted on the Services, or as suggested by the applicable law. We will also include a summary of the key changes in the notification. Unless where stated otherwise, modifications will become effective on the day they are posted.

As permitted by applicable law, your continued access and use of the Services and the platform after the effective date of any modification will be considered as an acceptance of (and agreement to follow and be bound by) the modified Privacy Policy. The modified Privacy Policy supersedes all previous Privacy Policies.

Contact Us

For any inquiry or concerns about our terms and policies, kindly send an email to jacobschiro.ej@gmail.com to P O Box 444, Greenwood, MS 38935